Policy

Returns Accepted Only If

• The supplied material does not match the confirmed order requirement.
• The wrong product has been dispatched against the confirmed specification.
• A quality concern is reported promptly with supporting evidence before the material is used or unloaded, where applicable.
• The issue is communicated to our team within 24 hours of receipt.

Policy

Returns Not Accepted If

• The material has already been unloaded, used, altered, or mixed at site.
• The condition changed after customer-side handling, storage, or site activity.
• The issue is raised after the acceptable reporting window.

Policy

Cancellation Conditions

• Cancellation may be considered before dispatch or before the material is committed to transit.
• Orders already sourced, prepared, loaded, or in transit may not be eligible for cancellation.
• Any approved refund timeline depends on payment mode, order status, and internal review.